Frequently Asked Questions

A: We can supply some free samples ( total value under ten US dollars) if you have a FedEx, DHL, TNT account or other courier freight collectable account and agree to pay the courier freight

A: Courier freight depends on the quantity, weight and volume of the samples.

A: Please send us email or fax for our price list and order information.

A: Yes. Logo and company name could be printed on our products by silk screen printing. All quotation we offered would be include1color 1 position logo printing. You can send us the artwork by email in JPEG, PDF, ai ,cdr, eps, or TIFF format etc.

If you want your logo, company name to be printed on the package for the products, such as gift box, paper card, the minimum order is 3000 units per model. You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).

A: Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - item numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder's contact details ( in China or Hong Kong)

A: T/T(Telegraphic Transfer), At least 30% down payment, the balance must be paid before shipment.
Irrevocable L/C is also acceptable.
For the amount of the payment is less than USD2000.00, western uion service is recommended.

A: For small quantity or weight less than 20 kgs, sent usually by courier. For orders from 20 to 500 kgs, can be sent by air to the airport near you. For big quantity or volume, sent usually by ocean container. The transportation way depends on client's choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port)

A:Yes. We can arrange sea, air and courier transportation.

A: Yes, OEM projects are welcome.

A: Unfortunately we are wholesaler and we don't accept retail order, sorry for unconvenient caused

DOMESTIC TRANSIT TIME

•  We ship within 24 hours of payment received, excepting when embroidery is ordered or when payment is made by personal check.
•  We ship Monday- Friday; we do not ship Saturdays, Sundays or Federal Holidays. (We define Monday- Friday as ?°business?± days).
•  Shipping USPS First Class, on average, takes 5-7 business days for delivery, and we ask that you allow up to 11 business days.
•  Transit time may take an additional 7 days when you order embroidery (or a total of 12-14 days).
•  Transit time may take an additional 14 days when you pay by personal check ( or a total of 19-21 days).

DOMESTIC TRACKING

•  USPS is a very reliable and economical method of shipping. While we can confirm our date of shipping, the USPS does not provide a tracking code and, as such, we cannot track your purchase en route. We do, however, insure your items against loss. If tracking is important to you, we encourage you to ship via our USPS Express Mail option.

INTERNATIONAL SHIPPING METHOD

•  We ship USPS Airmail; for faster delivery, you may elect to ship USPS Express Airmail

INTERNATIONAL TRANSIT TIME

•  We ship within 24 hours of payment being received; excepting when embroidery 's ordered
•  We ship Monday- Friday; we do not ship Saturdays, Sundays or Federal Holidays. ( We define Monday- Friday as ?°business?± days)
•  Shipping USPS Airmail, on average, takes 10-14 business for delivery. However, your government Customs may hold your purchase up to an additional eight weeks
•  Transit time generally takes an additional 7 days when you order embroidery (or a total of 17-21 days).

INTERNATIONAL DUTIES / TAXES

•  We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes.
•  Your duty / tax liability may be lessened if your purchase is a gift . You can indicate whether your purchase is a gift when you check out.

INTERNATIONAL TRACKING

•  We can confirm our date of shipment. USPS Airmail does not provide a ?°tracking?± code and, as such, we cannot track your purchase en route. If tracking is important, we encourage you to ship via our USPS Express Mail

How long will it take to get an item embroidered?

Most items purchased from Sophia’s Style Boutique can be personally embroidered for $8 per item. Please allow 7 days after cleared payment for items to be personally embroidered. Please note that we cannot accept returns for embroidered items.

To ensure the perfect fit, we have included the exact measurements of each item within the description.

We accept returns within 14 days from receipt of purchase. To ensure a refund, all items must be returned unworn, unwashed and with original tags. We are unable to accept returns on items that were damaged while worn, shrunk in the wash or simply did not hold up well after being worn. We urge that, upon receipt, you immediately verify size and item integrity and that you carefully read the care instructions prior to cleaning. Shipping fees are non refundable. All sales are final after 14 days.

We offer combined shipping for items purchased and suctions won within a 7 day period. To take advantage of this offer, please do not pay for any of your items until the 7 days has elapsed. Upon purchasing your final item, complete the secure Channel Advisor Check Out and it will generate an invoice of all your items. Your invoice, with purchases made in the 7 day time period, will reflect the combined shipping discount.